Desktop Support Technician - Tier I

We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users.

Project & Deployment Support

Assist with Windows 11 deployment, system upgrades, and application rollouts Perform device imaging, installations, upgrades, and configuration Support hardware lifecycle efforts including replacements and refreshes

Technical Support

Provide Tier I & Tier II support for incidents and service requests Troubleshoot and resolve hardware, software, and application issues Perform break/fix support across desktops, laptops, and peripherals

Experience providing desktop or IT support in a fast-paced healthcare environment Strong troubleshooting skills across Windows OS, hardware, and applications Familiarity with IT service management tools (ticketing systems, asset tracking) Ability to follow standardized processes and documentation Excellent communication and customer service skills Prior experience supporting healthcare environments (hospital/clinical settings) Experience with large-scale OS deployments (Windows 10 * Windows 11) Exposure to working with cross-functional IT teams and escalations