Tech Support Technician - 1-level - Germany

We are currently looking for a Tech Support Technician to support internal and external customers during trouble shooting - 1 -level support.

What you will do:

• Programming of customer data based on requests / requirements
• Support customers during integration process of new systems
• Technical support via telephone, email, ticketing system, or remote access
• Diagnosis of hardware/software problems based on logs and test results
• Performing maintenance and device configurations
• Maintaining service reports and ticket documentation
• Inspecting returned items and ensuring troubleshooting
• Collaborating with internal teams to resolve issues
• Reporting recurring errors and suggesting improvements

• Knowledge with IT infrastructure, Ms Office
• Experience in a technical/technology sector
• Strong team and customer orientation
• Experience in diagnostics and structured problem-solving
• Knowledge of IT infrastructure and network communication (BAT scripts,
• XML, CSV)
• Familiarity with ticketing/CRM systems and Microsoft tools
• Independent, self-motivated, and solution-oriented
• Fluent in English and German

Luminator Technology Group is the preferred global provider of high quality transportation solutions. Our products enhance operational efficiency, passenger counting accuracy, safety, route scheduling optimization, and maintenance detection. With technology deployed in over 50,000 railcars and 56,000 buses across 85 countries, Luminator is shaping the future of real-time decision-making in transit systems. (www.luminator.com)

We are proud to employ the best people who are dedicated to the success of our customers and stakeholders.