Technical Support Specialist Germany

We are currently looking for Technical Support Specialist who will support internal and external customers during trouble shooting, program of customer data based on requests / requirements, support customers during integration process of new systems.

What you will do:

• First Point of contact for customers during Aftersales phase (PLM Phase 7)
• Support over phone, mail or Customer portal (Or any other channel) during

customer support office times, or by separate agreement (SLA) by customers

• Solutions for customers for their technical issues with Luminator Products
• Organize Support desk with Luminator provided Ticketing system
• Writing and managing of Customer Service of documentation
• Providing consistent configuration set up for products in customer orders
• Remote Support
• Self-motivated, providing feedback and be challenging to improve organization

in operational work

• Contribute to process improvements, standardization, and automation
• initiatives.

• Technical education, preferably in electronics or IT.
• Bus workshop apprenticeship is an advantage.
• Minimum 2 years’ after-sales experience in a technical environment.
• Structured, hands-on, customer-focused approach.
• Knowledge of IT infrastructure, MS Office, CRM, and ticketing systems.
• Customer support experience by phone in English and German.
• Understanding of networks, data types, and system communication, including RS232, RS485, and Ethernet.
• Knowledge of XML, CSV, and BAT files.
• Strong communication, organization, and multitasking skills.
• Proactive, patient, resilient team player.

• Flexible working hours and hybrid options that let you shape your schedule to fit your life.
• Working in a multinational environment.
• Access to the full LinkedIn Learning portfolio.
• Free parking places.
• Regular team events and celebrations.

It looks like the next step in your career, doesn’t it?

Let’s discuss the details!