Remote IT Live Helpdesk Support Representative - San Antonio, TX

We are seeking qualified contractors to fulfill the role of an IT Live Helpdesk Support Representative, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

This opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.

Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

Respond to customer IT issues and service requests, providing friendly and professional first-level support.

• Troubleshoot common technical issues using available knowledge resources and escalate issues when additional assistance is needed.

• Accurately document, track, escalate, and follow up on incidents through resolution. *

• Maintain timely communication with customers while working to meet established service-level expectations.

Deliverables or Project Scope

Provide timely first-level resolution or appropriate escalation of IT incidents and service requests.

• Maintain complete and accurate documentation of troubleshooting activities and outcomes. *

• Support customer satisfaction through professional communication and consistent follow-up., This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 10/02/2026.

IT incident/ticketing system, with ServiceNow experience preferred

• Microsoft Windows and Microsoft Office *

• Support technologies related to network connectivity, printing, and email services, Associate degree required
• Minimum 1 year of IT Help Desk call handling experience
• Experience providing technical customer service in a help desk or call center environment

• Working knowledge of Windows, Microsoft Office, network connectivity, printing, and email *

• Strong customer service, communication, problem-solving, and organizational skills

Preferred Qualifications Experience with ServiceNow *

• Ability to effectively manage multiple requests while remaining calm and professional in a fast-paced support environment

Additional Information / Requirements

Ability to work remotely and reside within 30 minutes of San Antonio, TX *

• Proficiency in IT support platforms and troubleshooting methodologies

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.