IT Service Desk Analyst

Responding to service desk inquiries and providing technical support to end users

Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records

Proactive support / identify training opportunities during support sessions

Troubleshooting hardware, software, and network issues

Escalating complex technical issues to the appropriate IT teams

Documenting support requests and resolutions in the ticketing system

Contributing to the improvement of IT processes and procedures

Minimum 3-5 years proven experience in a help desk or technical support role

Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques

Excellent communication skills and ability to interact professionally with diverse groups

Experience with remote support tools

Ability to work in a fast-paced environment and prioritize tasks effectively

Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.