Maintenance Administrator

Candidates with prior experience administering maintenance service calls and dispatching technicians are highly preferred! The position is administrative and requires proficiency in written and verbal communication, computer literacy and the ability to perform detailed clerical work and record keeping for our busy maintenance division to assist our maintenance, cleaning, and snow departments. Our maintenance administrative team members are the first point of contact for client inquiries and deliver outstanding solutions-based service, develop strong working relationships with clients (internal and external) and learn to understand what our clients need and how we can help them. The maintenance administrative team works with our clients and property managers to ensure that common questions and concerns are handled in a timely manner by providing support, research, and issue resolution. This position is critical to the overall client experience. Duties include but are not limited to:

• Receive, record, and distribute work orders
• Relay messages and special instructions to service personnel in the field via phone and our Service Fusion software program
• Enter accurate and complete information in Service Fusion
• Order materials and supplies as requested
• Post material receipts to work orders
• Approve Service Fusion work orders
• Maintain cleaning, maintenance, snow, and construction files
• Maintain vehicle maintenance records
• Operate standard office equipment such as computers and copiers

• Satisfactory background check
• Proficiency with Microsoft Outlook, Word, and Excel
• Effectively and concisely present information and respond to questions from clients, property managers and office team
• Must be flexible and willing to work extended hours if needed
• Manage time effectively and adapt quickly to changing priorities
• Attention to detail and organizational skills
• Strong interpersonal and business communication skills
• Analytical skills to gather and interpret lengthy information from clients
• Promptly handle telephone and email messages in a fast-paced office environment
• Ability to work independently with some direction (self-motivated and proactive)
• Ability to solve problems and follow through

• $25-27/hour, commensurate with experience
• Medical and dental benefits start on the first day of employment
• Paid time off and paid holidays
• Ability to enroll in the 401(k) Profit Sharing Plan after meeting eligibility requirements
• On-site parking available
• T accessible (Sullivan Square, Orange line)
• Office work environment