Backup Storage & SAN Engineer

Manage NetWorker environment setup, installation, configuration, policy management, backup operations, restore/recovery, monitoring, reporting, maintenance, updates, security, and compliance activities.

Configure, monitor, troubleshoot, and support Dell Data Domain systems, including system setup, connectivity, performance, capacity, replication, and hardware-related issues.

Independently troubleshoot backup failures, restore issues, performance degradation, connectivity problems, and infrastructure incidents.

Perform end-to-end troubleshooting across the Host Data Protection Data Domain stack.

Support backup and recovery operations across physical servers, virtualized platforms, SAN, NAS, and storage environments.

Lead incident, service request, change, and problem-management activities within SLA-driven environments.

Perform root cause analysis and implement sustainable corrective actions.

Execute changes, upgrades, patching, maintenance, and infrastructure improvements in a controlled manner.

Proactively monitor backup infrastructure, capacity, jobs, alerts, health, and performance.

Coordinate complex technical issues with Dell, Wasabi, Acronis, and other OEM/vendor support teams.

Support high availability, replication, disaster recovery, and business-continuity initiatives.

Maintain runbooks, SOPs, technical documentation, operational reports, and stakeholder communications.

8+ years of relevant enterprise Backup / Data Protection / Storage experience

Dell NetWorker strong hands-on administration and troubleshooting

NetWorker installation, configuration, policy management, backup operations, restore/recovery, monitoring, maintenance, security, and support

Dell Data Domain hands-on system setup, configuration, monitoring, troubleshooting, capacity, replication, and performance management

Strong end-to-end troubleshooting across Host Data Protection Data Domain

Enterprise backup and recovery operations

Backup failure analysis, recovery validation, and performance troubleshooting

Linux/Unix and Windows server troubleshooting

Virtualization, SAN, NAS, and storage troubleshooting

Incident, Problem, Change, and Service Request Management

Root Cause Analysis (RCA)

SLA-driven production support experience

High availability, replication, Disaster Recovery, and Business Continuity concepts

OS patching, controlled change execution, monitoring, and infrastructure diagnostics

Strong documentation, communication, and stakeholder-management skills

Nice-to-Have Skills:

Wasabi backup / cloud storage integration experience

Acronis backup and recovery experience

Additional Dell data protection technologies and storage products

Automation or scripting experience for backup operations

Enterprise monitoring and observability tools

ITIL-based service management experience

Experience coordinating with OEM/vendor support teams for hardware and software incidents