Associate IT User Support
RJT Compuquest, Inc.
Solon, OH, United States
about 1 month ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$48,880.0
Working hours
Shift work
Job source
Tech stack
Microsoft Windows
Adobe Connect
Active Directory
Microsoft Outlook
Desktop Computing
Microsoft Office
Software Asset Management
Peripherals
Information Technology
Job description
Provide Tier I IT support to end users at the Solon R&D site, troubleshooting hardware, software, network, phone, printer, and video conferencing issues., * Provide technical support via phone, email, Teams, and in person.
- Troubleshoot Windows, Microsoft Office, Outlook/Exchange, Teams, Active Directory, and workstation issues.
- Set up computers and equipment for new employees.
- Install, configure, and maintain hardware, software, and peripherals.
- Support Teams and mobile phone systems.
- Maintain accurate hardware/software inventory records.
- Coordinate with IT teams, vendors, and service providers for issue resolution.
- Escalate complex technical issues when needed.
- Assist with IT projects and maintain compliance with company policies.
Requirements
- Bachelor’s degree in IT/Technology/Business or relevant IT certification.
- 1+ year of hands-on IT/IS experience.
- Experience with Microsoft Windows, Active Directory, Outlook/Exchange, Office, Teams, and Adobe Connect.
- Strong troubleshooting, communication, organization, and problem-solving skills.
- Experience managing hardware/software inventory.
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