Business Support Assistant/IT Assistant

We are looking for a proactive and technically capable Business Support Assistant / IT Assistant to provide day-to-day Desk Top IT support across the business. This is a varied, hands-on role where you will act as the first point of contact for Desk Top Support queries, supporting our team.

You will play a key role in ensuring the smooth running of desk top operations, maintaining systems, supporting users, and identifying opportunities for process improvement., * Act as the primary onsite IT support contact for all team members

• Diagnose and resolve hardware, software, and system issues
• Manage IT support tickets, ensuring timely resolution
• Liaise with external IT providers for escalations where required
• Communicate system updates and issues across the firm

Microsoft 365 & User Administration

• Manage accounts, password resets, and user lifecycle
• Support MFA setup and troubleshooting
• Administer Exchange including mailboxes and permissions
• Handle compromised accounts and security concerns

Systems & Access Management

• Manage access to systems, shared drives, and applications
• Support platforms including SharePoint, IRIS, and FileVista
• Troubleshoot access and permissions issues across systems

Device & Hardware Management

• Set up and configure devices for new and existing users
• Maintain accurate device records and ownership logs
• Troubleshoot hardware issues and carry out repairs
• Maintain overall IT equipment standards and replace outdated devices/software

Meeting Room & AV Support

• Ensure meeting room technology is fully operational
• Provide support for meetings and firm-wide events

Document Management & Systems

• Administer the FYI practice/document management system
• Support document control, filing, and client onboarding processes

General IT Operations

• Monitor system performance and track recurring issues
• Maintain system logs and support IT projects
• Act as a bridge between technical systems and non-technical users

We are looking for someone who is:

• IT-literate with strong troubleshooting skills
• Proactive and solutions-focused
• Organised, with the ability to manage multiple tasks
• Confident communicating with both technical and non-technical users
• Keen to learn and improve systems and processes

Previous experience in an IT support or helpdesk role is desirable.