IT Support Technician

TQS is currently seeking a highly skilled IT support Technician to join our team. This role is pivotal in delivering exceptional technical support and services to our clients across various industries., · To provide efficient and effective technical support service to clients.

· Have a particularly good understanding of Microsoft Server, Microsoft Client, and Office 365.

· The ability to work under pressure.

· Provide first line technical support to staff.

· Provide technical response for any machine owned by the client.

· Be able to work systematically to trace faults, reflecting the hands-on nature of the work.

· To install, configure and test new ICT equipment and network system components including hardware, peripherals, and software according to manufacturer instructions and ensure that they operate to their maximum potential.

· Monitor system performances. Diagnose and resolve software, hardware, and network faults (including peripherals) and perform preventive and remedial maintenance repairs and upgrades as and when required.

· Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system.

· Assisting in maintaining a help desk and fault reporting logging system and keeping the same up to date.

· Liaise with appropriate outside agencies and contractors as and when the need arises.

· Provide maintenance services on all printers, ensuring that each is kept fit for purpose and fully operational.

· Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure.

Do you have a valid Driving License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, · Good knowledge of Microsoft Office, Windows 11, Server Operating Systems, Office 365

· Azure AD knowledge would be an advantage

· Working understanding of wireless and wired LAN technology

· Good literary skills

· Good problem solving skills

· Ability to develop good relationships and communicate effectively

· Hardworking, energetic, and enthusiastic

· Good time management and organisational skills

· Realistic and flexible

· Ability to maintain a sense of proportion in stressful situations

· Ability to be innovative and to use own initiative

Skills and Education Level

· Educated to ‘A’ level standard

· Microsoft accreditation would be an advantage

· Obtain a clean DBS Enhanced Check.

· Full clean UK driving license is desirable but not essential

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Ability to commute/relocate:

• Tower Hamlets, Greater London: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Ability to obtain an Enhanced DBS Check

Education:

• A-Level or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (required)