Digital Business Analyst

As a Digital Business Analyst at the WMCA, you’ll play a key role in helping us turn business needs into practical, effective technology and digital solutions. You’ll be the person who can speak both the language of the business and technology - listening to colleagues, understanding their challenges and translating their needs into solutions that make a genuine difference.

Working with stakeholders at all levels across the organisation, you’ll get under the skin of how things work today, identifying pain points, inefficiencies and opportunities to do things differently. You’ll map processes, gather and translate requirements, and work collaboratively with colleagues to design simpler, smarter and more joined-up ways of working.

You’ll be part of our brand-new Product team, working closely with Solution Architects, Developers and colleagues across Technology & Insight, as well as teams across the WMCA. You’ll contribute to exciting programmes and projects, including Bus Franchising and our website transformation, giving you the opportunity to work on initiatives that have a real impact on our organisation and the communities we serve.

We’re looking for a people-focused, collaborative and delivery-oriented Business Analyst who is confident engaging with a wide range of stakeholders and can hit the ground running.

Please note that this is a 24-month fixed term contract.

What you will be doing

• Evaluate internal functions, business development strategies, and IT processes to recommend business and process improvements.
• Identify potential areas of automation.
• Work with project stakeholders to understand and investigate feedback relating to identified services, functions, or products throughout evaluation, design, and implementation.
• Translate business requirements into functional specifications.
• Take responsibility for overseeing and enhancing change evaluation processes.
• Oversee supplier delivery against business requirements.
• Ensure organisational requirements are understood and delivered by suppliers.
• Maintain clear documentation and ensure requirements are traceable throughout the delivery lifecycle.
• Translate complex business needs into clear requirements, user stories and actionable outcomes.
• Map as-is and to-be processes, identifying opportunities for improvement and greater efficiency.
• Gather, analyse and document business requirements through stakeholder engagement and facilitated workshops.
• Work across the organisation to understand current processes, systems, services and ways of working., We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don’t fit the traditional “perfect candidate” mould.

We gladly consider part-time, flexible, and job share arrangements, so please don’t let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents Digital Business Analyst - JD.pdf

• At least 2 years’ experience of working as a Business Analyst or sufficient time working on large-scale projects
• Experience of working within a team of Business Analysts on a range of varying sized projects
• Experience in the full Business Analysis lifecycle including Pre-Project, Scoping, Estimating, Mapping, Stakeholder Analysis, Requirements Gathering, Solution Analysis, Product Analysis, User Acceptance Testing and Release Management
• Experience supporting execution from the As-Is position to the To-Be status, identifying the approach and methodologies within a clearly defined business case
• Experience in using Business Analysis and Process Mapping tools
• Proven track record of building rapport and excellent relationships with a range of stakeholders
• Demonstrable experience identifying, evaluating, weighting and mitigating issues and risks
• Excellent technical, analytical and project management skills
• Strong communication and interpersonal skills
• Business Analysis certification or proven experience working at this level

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do, really matters. Your expertise will help make a big difference, improving people’s lives, every day.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation. Together we build trust, connection and shared purpose across teams, partners and residents to create the biggest impact for our region.
• Driven - We are focused on outcomes. We perform at our best to unlock productivity and delivery, achieving the greatest regional impact.
• Inclusive - We value difference. Creating an environment where people belong, and feel psychologically safe, so we can all thrive and shape a West Midlands built for everyone.
• Innovative - We are courageous. We embrace new ideas and challenge the status quo to continuously improve and shape the future of the West Midlands.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.