IT Service Transition Lead

This permanent IT Service Transition Lead role in Manchester offers £59,000 to £60,700 plus excellent benefits, with hybrid working requiring a minimum of two days each week in the office. The successful candidate will own service acceptance, go-live readiness and handover into support across major technology programmes, ensuring new and changed services are ready and supportable. Working within a maturing enterprise function in a regulated setting, the postholder leads transition activity across multiple projects, collaborating closely with programme managers and technical teams. Strong hands-on service transition experience is essential, alongside service management knowledge such as ITIL. This is a 24-month fixed term contract with potential for permanency, starting as soon as possible., IT Service Transition Lead | 24 Month Fixed Term Contract (possible perm) | Hybrid / Manchester (min 2 days in the office) | £59,000-£60,700 + benefits | ASAP start You must have strong IT Tech ‘Service Transition’ experience to apply We’re looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation. This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation. The role:

• Lead Service Transition across multiple projects and programmes.
• Own service acceptance, go-live readiness and handover into support.
• Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
• Identify and manage transition risks, issues and dependencies.
• Lead Go-Live Readiness and Acceptance into Service checkpoints.
• Ensure documentation, knowledge transfer and support arrangements are in place.
• Help improve and mature Service Transition processes and governance. To apply you should have the following

Strong, proven Service Transition experience - not purely BAU Service Management.

• Excellent stakeholder management and communication skills.
• Experience managing complex, cross-functional IT transitions.
• Strong understanding of ITIL / ITSM environments.
• ITIL Foundation required; Practitioner or higher desirable.
• Experience of managed service implementations would be highly beneficial.
• A pragmatic, collaborative approach with the confidence to challenge and improve. This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.