IT Support Technicians

Concision Operations ServiceNow Service Level Desktop Support Windows Service Customer Service Active Directory Technical Support Help Desk Support Business Valuation Escalation Procedures Full Stack Development Business Transformation Troubleshooting (Problem Solving), Under supervision, the IT Support Technician provides the first line of technical support to employees by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technicians primary focus is on driving a positive interaction and effective support. Will be supporting employees in AZ, along with employees nationwide., * 70% IT Service Desk/Remote Support

• 30% Local office desktop support and projects
• May vary according to needs., * Primary location Tempe, AZ and some visits to other Phoenix offices

Hours: M-F 8a to 5p PT 1 hour lunch

Principle Duties and Responsibilities

1. Serve as the first point of contact for IT support and assist with customers associates technical needs.

2. Properly document all work performed during support calls and perform proper escalation procedures, as needed.

3. Operate within defined standards and service level agreements.

4. Maintain timely and concise communication with customers.

5. Perform tasks on special projects and duties.

6. Perform on call responsibilities as a part of a weekly team rotation (approximately every 6 weeks), Mac OS Bomgar Writing Operations ServiceNow Encryption Service Level Microsoft 365 Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Remote Desktop Services Mergers And Acquisitions BitLocker Drive Encryption Remote Desktop Protocol (RDP) Troubleshooting (Problem Solving) +0

Google IT Support IT Support Specialist TEKsystems

Tempe, AZ*On-Site

Research Concision Operations ServiceNow Service Level Desktop Support Windows Service Customer Service Active Directory Technical Support Help Desk Support Business Valuation Escalation Procedures Full Stack Development Business Transformation Troubleshooting (Problem Solving) +0

• Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Top Skills Details

• Support, Troubleshooting, Customer service, Active directory, Help desk support, Windows, Service desk, ServiceNow, Phone support

Additional Skills & Qualifications

**STRONG customer service experience, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Scheduling Operations Encryption Communication Microsoft 365 Prioritization Pharmaceuticals Desktop Support Microsoft Teams Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Peripheral Devices Business Valuation Microsoft Windows 10 Full Stack Development Business Transformation Organizational Leadership BitLocker Drive Encryption Organizational Change Management Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.