IT Operations & SAP Specialist

We are seeking an IT Operations & SAP Specialist that will serve as the primary point of contact for outsourced IT support oversight, vendor management, infrastructure monitoring, and day-to-day technology operations. The position partners closely with business stakeholders, external service providers, and regional technology teams to support enterprise applications, operational continuity, compliance requirements, and end-user productivity while helping maintain and enhance critical business systems., * Oversee third-party IT support providers to ensure timely and effective resolution of employee technology issues.

• Monitor service levels, infrastructure performance, system availability, and operational metrics; coordinate issue resolution and escalation as needed.
• Support the administration, configuration, maintenance, and optimization of enterprise business applications.
• Serve as the internal point of contact for IT operations, including application support, user access management, software licensing, compliance activities, technology asset management, and end-user support.
• Manage technology vendors, contracts, invoices, renewals, and service performance in alignment with organizational objectives and budget requirements.
• Coordinate hardware, software, mobile device, and peripheral procurement, deployment, inventory management, maintenance, and replacement planning.
• Support employee onboarding, offboarding, role changes, and access management processes in partnership with key business stakeholders.
• Maintain documentation related to technology assets, processes, licenses, vendor relationships, support procedures, and compliance requirements.
• Partner with business leaders to identify technology needs, enhance user experience, strengthen operational controls, and support scalable technology solutions.
• Ensure technology practices align with company policies, cybersecurity standards, software licensing requirements, privacy expectations, and audit requirements.
• Participate in technology projects, upgrades, implementations, testing efforts, and change management initiatives.

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; equivalent combination of education and experience will be considered.
• 5+ years of experience supporting IT operations, systems administration, business applications, or related technology functions.
• 3+ years of experience supporting enterprise business applications, including system configuration, troubleshooting, user administration, security roles, access management, integrations, and master data maintenance.
• Experience coordinating IT operations, service desk support, vendor relationships, systems administration, and technology support within a corporate environment.
• Working knowledge of enterprise software platforms, productivity tools, user access management, software licensing, technology asset management, and foundational infrastructure concepts.
• Experience participating in major enterprise system implementations, upgrades, migrations, or large-scale technology projects.
• Demonstrated ability to manage third-party technology providers, monitor service performance, document issues, and drive resolution through to completion.
• Strong understanding of information security principles, compliance requirements, data protection practices, risk management, and internal control processes.
• Proven ability to collaborate with cross-functional stakeholders to identify technology needs, improve processes, and support operational objectives.
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment., * Customer-focused service mindset with strong communication and follow-up skills.
• Ability to translate business needs into practical IT actions and vendor requirements.
• Strong organizational skills with attention to detail, documentation, and prioritization.
• Analytical approach to troubleshooting, performance monitoring, and process improvement.
• High integrity and discretion when handling confidential information, system access, and business data.
• Comfort working independently while collaborating across functions, vendors, and geographically distributed teams.

Benefits: Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

About Versique Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections. We believe people are more than resumes-they are transformative, unlocking the potential for organizational growth and success. Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal’s Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal. Let’s find your people, together. Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. #LI-AS1 #LI-hybrid