Computer Technician Long Term Substitute Job ID 1362

• To provide service and support to students and district employees; district-owned hardware, software and peripherals; district subscription services

Performance Responsibilities:

• Perform routine maintenance of equipment and upgrades to software
• Install and troubleshoot software while adhering to license requirements
• Install, configure, repair and troubleshoot computers, mobile devices and peripherals
• Maintain accurate inventory records of equipment, warranties and software licenses
• Prioritize tech tickets, find resolutions and document repair solutions
• Maintain department documentation with updated procedures, troubleshooting and problem-solving resolutions
• May be asked to manage:
• iOS devices through MDM solutions
• Chrome devices through the Google Admin Console
• Application deployment to mobile devices
• Perform any other such duties as may be assigned by the Director of Information
• Systems and/or the Director of Technology and Library Media

Essential Functions of the Job:

• Establish and maintain positive interactions with students, school personnel and community members
• Present information in a clear and concise manner
• Consult and collaborate with Technology Department members
• Demonstrate initiative and resourcefulness to solve problems
• Independently organize and prioritize multiple demands while performing duties and tasks at expected levels of professionalism
• Learn new systems and technology to meet changing demands
• Maintain confidentiality and exercise discretion

Reports to:

• Director of Information Systems

• Knowledge of Microsoft, iOS and ChromeOS operating systems with strong problem resolution skills
• Experience in hardware and software installations and troubleshooting
• Strong interpersonal and communication skills
• Successful completion of a Criminal Records Check (C.O.R.I.), * The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to work in a normal school building environment
• Ability to lift 50 pounds
• Must possess a valid driver’s license and access to transportation for travel between schools

Bedford Public Schools are committed to hiring, mentoring, and retaining a diverse staff. We are relentless in our efforts to bolster equity, in both academic and work spaces, by fostering a culture of belonging and ensuring our diverse employees and students have equitable access to the resources and opportunities needed to thrive — personally, professionally, and academically.