Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while delivering excellent customer service and ensuring minimal disruption to business operations., * Provide desktop support for end users across laptops, desktops, printers, peripherals, and mobile devices.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and maintain Microsoft Windows workstations and related applications.
• Support enterprise software applications, including desktop, client-server, and web-based platforms.
• Assist with workstation deployments, upgrades, imaging, and equipment refresh initiatives.
• Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN access.
• Support user account administration, password resets, and access management within Active Directory.
• Document incidents, resolutions, and technical procedures within the ticketing system.
• Escalate complex issues to appropriate infrastructure, network, or application support teams.
• Maintain a high level of customer service while supporting end users both remotely and onsite.

ServiceNow Group Policy Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Web Applications Operating Systems Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Endpoint Management IT Service Management Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Technical Procedure Compliance Enterprise Application Software Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), * 2+ years of desktop support, help desk, or technical support experience in an enterprise environment.

• 2+ years of hands-on experience supporting Microsoft Windows operating systems and Microsoft applications.
• Experience troubleshooting desktops, laptops, printers, peripherals, and common end-user technologies.
• Exposure to Active Directory administration, including user account management and group policy support.
• Understanding of endpoint networking concepts, protocols, and troubleshooting methodologies.
• Experience supporting software applications across desktop, client-server, and browser-based environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills., * Experience with Microsoft 365 technologies.
• Familiarity with endpoint management and device deployment tools.
• Experience working within an ITSM ticketing platform such as ServiceNow, Jira, or similar.
• Knowledge of enterprise networking concepts and security best practices., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., F5 Irules Operations Leadership Scalability Communication Service Level Load Balancing Problem Solving Packet Analyzer Computer Science Incident Response Business Valuation Information Systems Time Off Management Application Security Application Firewall Full Stack Development Network Troubleshooting Business Transformation Public Key Certificates Network Traffic Management Employee Assistance Programs Troubleshooting (Problem Solving) Extensible Authentication Protocol, Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Web Applications Operating Systems Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Endpoint Management IT Service Management Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Technical Procedure Compliance Enterprise Application Software Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.