Site IT Support Technician

Tablets Teamwork Operations ServiceNow Apple IPad Coordinating Virtual Teams Microsoft 365 Issue Tracking Business Ethics Microsoft Azure Desktop Support Customer Service Microsoft Office Active Directory Microsoft Outlook Business Software Technical Support Help Desk Support Video Conferencing Peripheral Devices Business Valuation Employee Onboarding, Position Overview. We are seeking a customer-focused Site IT Support Technician to deliver reliable, hands-on technology support. This role supports associates in office and manufacturing settings, owns incidents and service requests through resolution, maintains end-user technology and assets, and partners with internal teams and vendors to keep site operations productive. The successful candidate is technically capable, proactive, organized, and comfortable balancing daily support with project and lifecycle activities. Key Responsibilities Own and resolve assigned incidents and service requests in ServiceNow, including accurate categorization, troubleshooting notes, customer communication, escalation, and closure. Provide on-site and remote support for Windows laptops and desktops, tablets, mobile devices, printers, peripherals, Microsoft 365 applications, collaboration tools, and approved business software. Configure, deploy, test, maintain, refresh, recover, and retire end-user devices in accordance with documented processes. Support new-hire onboarding, associate moves, device replacements, software installations, profile setup, and technology orientation. Maintain accurate hardware inventory and asset records, reconcile stock and assigned devices, and support CMDB and lifecycle-management activities. Provide conference-room and audio/visual support, including health checks, meeting and event assistance, basic troubleshooting, and coordination with specialized vendors or support teams. Perform smart-hands support for site infrastructure such as servers, network equipment, UPS devices, and other on-site technology under the direction of the responsible technical team. Coordinate warranty repairs, hardware replacements, shipping, receiving, depot activities, and third-party vendor work. Follow ITIL-aligned incident, request, change, asset, problem, security, and knowledge-management processes. Create and maintain knowledge articles, procedures, playbooks, training materials, and other operational documentation. Support approved projects, refreshes, moves, integrations, and special requests; communicate risks, dependencies, status, and completion details. Identify recurring issues and recommend practical improvements that reduce tickets, improve response or restoration time, increase efficiency, and improve the associate experience. Comply with site safety, security, data-handling, business ethics, and local facility requirements.

Knowledge Management Lifecycle Management IT Service Management Software Installation Full Stack Development Project Implementation Shipping And Receiving Collaborative Software Network Troubleshooting Business Transformation Balancing (Ledger/Billing) Verbal Communication Skills Troubleshooting (Problem Solving) Customer Communications Management Configuration Management Databases Information Technology Infrastructure Library, Desktop, Support, Troubleshooting, Customer service, Microsoft office, Windows os, Hardware, Imaging, Deployment, Office 365, windows 11, ticketing system, pc troubleshooting, printers, audio visual, mobile device, team work, smart hands, Active directory, Scanner, Help desk, Help desk support, Technical support, Install, Installation, Video conferencing, thin clients, ipad, autopilot software, azure, macbook, project execution, knowledge bases, documentation writing, Desktop,Support,Troubleshooting,Customer service,Microsoft office,Windows os,Hardware,Imaging,Deployment,Office 365,windows 11,ticketing system,pc troubleshooting,printers,audio visual,mobile device,team work,smart hands, 2+ years of hands-on deskside, desktop, field-services, or enterprise technical-support experience, or comparable demonstrated capability. Working knowledge of Windows, Microsoft 365, Outlook, Teams, common browsers, printers, peripherals, mobile devices, and basic network connectivity. Experience using an ITSM or ticketing platform; ServiceNow experience is strongly preferred. Ability to troubleshoot methodically, follow documented procedures, recognize scope boundaries, and escalate effectively. Strong written and verbal communication with a professional, customer-focused approach. Ability to manage competing priorities, maintain accurate records, and work independently while collaborating with distributed teams. Ability to meet the approved on-site schedule and any site-specific travel, on-call, or after-hours requirements as needed, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Knowledge Management Lifecycle Management IT Service Management Software Installation Full Stack Development Project Implementation Shipping And Receiving Collaborative Software Network Troubleshooting Business Transformation Balancing (Ledger/Billing) Verbal Communication Skills Troubleshooting (Problem Solving) Customer Communications Management Configuration Management Databases, Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Web Applications Operating Systems Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Endpoint Management IT Service Management Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Technical Procedure Compliance Enterprise Application Software Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.