IT Statewide Engineer 1

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. This position is part of the Edge Operations team within the Office of Technology Services (OTS) - Network Communication Services and is responsible for supporting and advancing the edge network infrastructure that serves Louisiana state agency offices and state-owned or leased multi-tenant facilities. The engineer plays a lead role in regional project execution, network service provisioning, and escalated troubleshooting efforts across a wide range of modern and legacy technologies. Work performed in this role directly supports statewide IT operations, enhances service delivery, and contributes to the strategic modernization of the state’s network environment. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes, Implement and support advanced Layer 2/3 network solutions with a strong emphasis on software-defined networking (SDN) at agency and tenant locations Deploy and maintain enterprise-grade SDN platforms that enable centralized control, improved visibility, and dynamic policy enforcement across distributed networks Configure and manage role-based network access control systems to enforce security policies, user segmentation, and device-level access management Install and support enterprise Wi-Fi systems to ensure consistent, secure, and high-performance wireless connectivity in compliance with OTS standards Maintain compatibility with existing legacy infrastructure while integrating SDN technologies to modernize the network environment Coordinate with OTS peer teams to document and execute project plans that align with organizational, operational, and technical goals Act as the primary technical contact for agency stakeholders, ensuring that requirements, schedules, and deliverables are clearly understood and met Stage, configure, deploy, and validate network hardware and software-including both SDN-enabled and traditional platforms Respond to and resolve network incidents and service requests within the assigned region, covering a broad range of technologies deployed at edge sites Take ownership of escalated or complex issues that may involve coordination across vendors, internal teams, and agency IT staff Address interoperability challenges and service disruptions that arise in environments containing a mix of legacy and modern network systems Ensure timely restoration of service and thorough documentation of root causes, corrective actions, and recurring issues

Perform other duties as assigned: Position-Specific Details, Location: This position is domiciled in Orleans Parish, but this position may be filled in Assumption, Lafourche, Orleans, St. Charles, St. James, St. John the Baptist, and Terrebonne parishes. Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Engineer 1, 2, or 3.

Compensation: The Salary range listed on the job posting reflects the pay grade minimum and maximum for the IT Statewide Engineer 1 job title. The salary range pay grade minimum and maximum for the other levels of the career progression group can be viewed using the links below: Louisiana is a “State as a Model Employer” for People with Disabilities., Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher’s Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01

Describe your experience implementing network solutions across one or more sites or locations. Include the types of environments, approximate size and scope (e.g., number of sites, users, or devices), technologies used (e.g., switching, routing, SDN, wireless), and your role in project execution. 02

Describe your experience deploying or supporting Software-Defined Networking (SDN) solutions. Include the platform(s) used, your level of involvement, and any challenges you encountered. 03

Describe your experience configuring or supporting network access control or security enforcement mechanisms (e.g., 802.1x, role-based access, VLAN segmentation). Include your role and the outcome. 04

Describe your experience installing, configuring, or supporting enterprise wireless (Wi-Fi) networks. Include any work related to performance, coverage, or security. 05

Describe your experience working in environments that include both legacy and modern network technologies. Include any challenges you encountered and how you addressed them. 06

Five years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in information technology or administrative services; OR

An associate’s degree in information technology plus three years of experience in information technology or administrative services; OR

A bachelor’s degree plus three years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology or administrative services; OR

A master’s degree plus two years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here., Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at

Parental Leave - Up to six weeks paid parental leave More information can be found at

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year’s Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran’s Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.