IT Systems Analyst

ServiceNow Data Centers, Communication Cyber Security Mobile Devices Customer Service Systems Analysis Technical Issues Technical Support Microsoft Windows IT Infrastructure Endpoint Security Business Valuation IT Service Management System Administration Server Infrastructure Full Stack Development Network Infrastructure Storage Virtualization Wireless Communications Business Transformation Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN), We are seeking an IT Systems Analyst to support end users, IT infrastructure, and operational technology (OT) environments. This role is responsible for troubleshooting desktop systems, supporting network and server infrastructure, maintaining hardware assets, and delivering exceptional technical support in a 24x7 operational environment., * Provide hands-on and remote support for Windows PCs, laptops, mobile devices, printers, AV systems, and business applications.

• Troubleshoot, deploy, image, and maintain end-user hardware and software.
• Support network infrastructure, including basic VLAN, connectivity, and VoIP troubleshooting.
• Provide Level 1 server, storage, and OT systems support.
• Install and maintain equipment in data centers, network closets, and control rooms.
• Support cybersecurity initiatives, patching, endpoint protection, and system maintenance activities.
• Manage service tickets, documentation, asset inventories, and knowledge base updates.
• Collaborate with internal teams, vendors, and stakeholders to resolve technical issues and support projects.
• Participate in an on-call rotation and respond to critical incidents as needed., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Systems Analyst TEKsystems

Newcastle, WY*On-Site

Operations ServiceNow Data Centers Communication Cyber Security Mobile Devices Customer Service Systems Analysis Technical Issues Technical Support Microsoft Windows IT Infrastructure Endpoint Security Business Valuation IT Service Management System Administration Server Infrastructure Full Stack Development Network Infrastructure Storage Virtualization Wireless Communications Business Transformation Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) +0

• 3+ years of IT support, systems administration, or infrastructure experience.
• 2+ years of hands-on Microsoft Windows troubleshooting experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting desktop hardware, software, and enterprise applications.
• Excellent communication and collaboration skills.
• Ability to provide after-hours support in a 24x7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with networking, VLANs, wireless, and VoIP technologies.
• Exposure to server, storage, virtualization, and data center environments.
• Knowledge of cybersecurity best practices and OT/industrial systems.
• Experience with ServiceNow or similar ITSM platforms.

Physical Requirements

• Ability to lift and carry equipment up to 30 lbs.
• Ability to push/pull carts up to 100 lbs.
• Ability to climb stairs, work around equipment, and follow site safety requirements.

Ideal candidates are customer-focused IT professionals with strong Windows troubleshooting skills, a hands-on approach to infrastructure support, and the ability to thrive in a fast-paced operational environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.