Desktop Support Technician

We are seeking a Desktop Support / Help Desk Technician to provide first-level technical support to end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, and account-related issues while delivering excellent customer service through multiple support channels., * Provide technical support via phone, email, chat, and walk-in requests.

• Troubleshoot and resolve common desktop, hardware, software, and connectivity issues.
• Perform user account administration, including password resets and account management within Active Directory and Microsoft 365.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Assist with user onboarding, account setup, and basic workstation configuration.
• Maintain a high level of customer service while supporting end users across the organization.
• Follow established IT support processes and service level agreements (SLAs)., Operations Leadership ServiceNow Communication Microsoft 365 Prioritization Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Office Computer Science Active Directory Technical Issues Technical Support Help Desk Support Account Management Business Valuation Information Technology Full Stack Development Service-Level Agreement Business Transformation Hardware Troubleshooting Common Desktop Environments Troubleshooting (Problem Solving) +0

ServiceNow Communication Microsoft 365 Prioritization Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Office Computer Science Active Directory Technical Issues Technical Support Help Desk Support, * 1-3 years of Help Desk, Service Desk, or Desktop Support experience (at least 1 year required; relevant internship or college-based technical support experience will be considered).

• Experience supporting users through phone, email, chat, and in-person interactions.
• Hands-on experience performing password resets and user account administration in Active Directory and Microsoft 365 (O365).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking concepts and remote support tools.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Top Skills

• Help Desk / Service Desk Support
• Active Directory & Microsoft 365 Administration
• Phone, Email, Chat, and Walk-Up User Support
• Customer Service & Troubleshooting
• Windows Environment Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Microsoft 365 Asset Tracking Problem Solving Desktop Support Windows Desktop Customer Service Computer Science Active Directory Asset Management Patch Management Technical Issues Operating Systems Technical Support Inventory Staging Endpoint Security Peripheral Devices Business Valuation Workflow Management Incident Management Docking (Computers) Endpoint Management IT Asset Management Microsoft Windows 10 Technical Assistance Information Technology Full Stack Development Azure Active Directory Technical Documentation Infrastructure Security Business Transformation Configuration Management Windows System Administration Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.