End User Support Analyst - II

Join a high-impact team at Verizon as a Senior Sales Data Governance Analyst. In this strategic role, you will be the pivotal connection between Sales and IT, leading the transformation of our CRM landscape. You’ll project-manage the migration of sales data and workflows from Salesforce (SFDC) to Microsoft Dynamics, ensuring seamless data integrity and empowering sales teams to operate with confidence. This is a unique, career-defining opportunity to drive business-critical change in a supportive, flexible, home-based environment., Lead and manage the end-to-end CRM migration from Salesforce to Microsoft Dynamics, guaranteeing data accuracy, seamless mapping, and minimal disruption to sales operations.

• Advocate for sales teams by partnering with executive leaders to implement process improvements and drive user adoption of new systems and policies.
• Review, research, and establish new Sales Account and NASP requests, maintaining data completeness and legal validity using internal and external tools.
• Conduct thorough Customer Legal Entity (CLE) reviews and rigorous duplicate cleanups to ensure data uniqueness and compliance.
• Prevent territory conflicts by cross-referencing accounts, verifying no overlaps with other sales teams or related business entities.
• Utilize third-party datasets (Dun & Bradstreet, ZoomInfo, etc.) to validate prospect legitimacy, status, and accurate firmographics.
• Collaborate with IT to review business requirements, test new GCH application features, and ensure all updates meet business needs through User Acceptance Testing (UAT).

5+ years in Data Governance, Sales Support/Operations, Master Data Management, or similar CRM-focused roles.

• Direct experience supporting Verizon sales organizations.
• Strong technical proficiency in Salesforce (SFDC) and Microsoft Dynamics, with proven track record in CRM migrations.
• Executive-level communication skills and ability to influence and drive change among sales leadership.
• In-depth understanding of business legal structures, corporate hierarchies, and account management.
• Advanced skills using third-party data tools (Dun & Bradstreet, ZoomInfo).
• Demonstrated excellence in system testing and UAT for CRM applications.
• Exceptional attention to detail in all data entry, mapping, and validation tasks.

[Preferred Skills]

• CRM certifications: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate or Salesforce Administrator (ADM 201).
• Advanced Excel skills (VLOOKUPs, Pivot Tables) or basic SQL for bulk data analysis and migration.
• Background in Agile or formal project management methodologies.
• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, or related field.

100% remote, home-based working model.

• Opportunity to lead a major enterprise CRM transformation.
• Exposure to executive leadership and cross-functional collaboration.
• Career growth in a dynamic Fortune 500 environment.
• Work-life balance and flexibility.