Desktop Support Technician

Technical Support & Troubleshooting

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, maintain, and repair computer systems and end-user hardware.
• Troubleshoot and resolve operating system, software, connectivity, and performance-related issues.
• Utilize diagnostic tools and monitoring solutions to identify and remediate technical problems.
• Support local servers, network infrastructure, and monitoring platforms to help maintain system uptime and reliability.
• Document incidents, service requests, resolutions, and technical procedures within ticketing systems.

Networking & Systems Support

• Configure and support wired and wireless network connectivity for users and remote sites.
• Assist with deployment and setup of high-speed internet connections, wireless access points, and job-site network environments.
• Troubleshoot TCP/IP networking issues, including DNS, DHCP, VPN, and connectivity-related problems.
• Support desktop imaging, software deployment, and client-side configuration using SCCM and other endpoint management tools.
• Assist with PowerShell scripting and automation for system administration tasks.
• Manage and support mobile devices through MDM platforms such as Cisco Meraki., * Deliver exceptional customer service while supporting employees across all levels of the organization.
• Provide technical assistance to both internal and external clients, ensuring timely issue resolution.
• Communicate complex technical concepts in a clear and understandable manner to non-technical users.
• Partner with internal teams, vendors, and third-party providers to resolve technical issues efficiently.
• Support executive-level stakeholders, including attorneys, senior leadership, and C-suite executives, with a high degree of professionalism and discretion.

Operations Leadership Automation Cisco Meraki Communication Mobile Devices Professionalism Problem Solving Desktop Support Customer Service CompTIA Network+ Diagnostic Tools Technical Issues Operating Systems Technical Support Help Desk Support System Monitoring Wireless Networks Windows PowerShell Business Valuation Endpoint Management Software Deployment Technical Assistance System Administration Full Stack Development Network Infrastructure Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Technical Procedure Compliance Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users, devices, networks, and workplace technology. This individual will be responsible for troubleshooting hardware, software, and connectivity issues while delivering exceptional customer service to employees and executive stakeholders. The ideal candidate combines strong technical expertise with excellent communication skills and the ability to work in a fast-paced environment., * 2+ years of experience in desktop support, technical support, or help desk environments.

• Experience troubleshooting Windows-based workstations, hardware, software, and peripheral devices.
• Strong understanding of TCP/IP networking principles and troubleshooting methodologies.
• Experience supporting wired and wireless network environments.
• Familiarity with SCCM, desktop imaging, and software deployment practices.
• Experience with MDM solutions, preferably Cisco Meraki.
• Working knowledge of PowerShell and endpoint administration tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• CompTIA Network+ certification or equivalent networking experience.
• Experience supporting executive or VIP users.
• Familiarity with server support, system monitoring, and alerting tools.
• Experience working with vendors and third-party technology providers.

Key Skills

• Desktop Support
• Windows Support
• Hardware & Software Troubleshooting
• SCCM
• PowerShell
• TCP/IP Networking
• Wireless Networking
• Cisco Meraki MDM
• Device Imaging & Deployment
• Executive Support
• Customer Service
• Incident Management
• Network Troubleshooting
• Technical Documentation, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Operations Leadership Automation Cisco Meraki Communication Mobile Devices Professionalism Problem Solving Desktop Support Customer Service CompTIA Network+ Diagnostic Tools Technical Issues Operating Systems Technical Support Help Desk Support System Monitoring Wireless Networks Windows PowerShell Business Valuation Endpoint Management Software Deployment Technical Assistance System Administration Full Stack Development Network Infrastructure Business Transformation Hardware Troubleshooting Virtual Private Networks (VPN) Technical Procedure Compliance Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.