Computer Support Associate I - Infrastructure

We’re seeking an IT support technician to provide hands-on desktop support across multiple locations. This role is a mix of technical troubleshooting and operational support, with approximately 60% of the time spent on the shop floor and 40% in an office environment. The ideal candidate enjoys helping end users, solving technical issues, and working independently in a fast-paced setting. Responsibilities

• Provide onsite desktop and technical support for end users.
• Respond to and resolve tickets through a ServiceNow-based support queue.
• Image and deploy computers, perform hardware replacements, and support workstation setups.
• Troubleshoot Windows operating systems and common desktop-related issues.
• Support printers, including toner replacement, basic maintenance, and troubleshooting.
• Maintain accurate asset inventory records and update asset management systems.
• Follow documented knowledge base articles and established support procedures.
• Create and maintain records, process logs, inventory documentation, and incident reports.
• Coordinate equipment maintenance, monitor inventory levels, and order supplies as needed.
• Escalate issues that fall outside documented procedures to appropriate support teams.
• Travel between local facilities to provide onsite support.
• Assist with various operational and administrative support tasks as needed., * Climate-controlled office environment with occasional work on a manufacturing/shop floor.
• Safety footwear with metatarsal protection required on the first day.
• Opportunity to assist with elevated work using lifts when needed (not a mandatory job requirement).
• Visa sponsorship is not available for this position now or in the future.

• Knowledge of Windows operating systems and basic computing concepts.
• Understanding of networking fundamentals and desktop support practices.
• Strong customer service and communication skills.
• Experience using Microsoft Office and common business applications.
• Basic understanding of computer security concepts and policies.
• Ability to document work accurately and follow established processes.
• Valid driver’s license and reliable transportation for travel between local sites., * 1+ year of IT support, help desk, desktop support, or technical support experience.
• Recent college graduates with applicable coursework or internships are encouraged to apply.
• Experience with ServiceNow or similar ticketing systems.
• Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies.
• Exposure to scripting, automation, or programming concepts such as PowerShell, Python, VB/VBA, or similar tools.