Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Databases System Configuration Issue Tracking Systems Knowledge Management Microsoft Office Software Maintenance Bluebeam HybridCloud Adobe Engineering Base

Requirements

• 5-8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
• Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
• Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
• Experience with issue tracking and reporting using relevant tools.

Apply for this position

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Apply on www.dice.com

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