EUC Support Engineer (all genders)

• Provide day-to-day L1/L2 onsite IT support to end users and ensure timely resolution of incidents and service requests.

• Troubleshoot hardware, operating system, application, peripheral and endpoint-related issues across Windows, macOS and mobile devices.

• Perform device provisioning, configuration, deployment, migration and troubleshooting using enterprise endpoint-management platforms such as Microsoft Intune, SCCM/MECM and Jamf.

• Support Microsoft 365 applications including Outlook, Teams and other workplace productivity tools.

• Install, configure and troubleshoot laptops, desktops, docking stations, monitors, printers and other end-user computing devices.

• Support meeting rooms, video-conferencing systems and workplace collaboration technologies.

• Perform basic troubleshooting for LAN, Wi-Fi and VPN connectivity issues and coordinate with relevant infrastructure teams for further resolution where required.

• Manage incidents and service requests through enterprise ITSM tools in accordance with defined SLA and ITIL processes.

• Support software installation, application deployment, patching, updates and endpoint lifecycle activities.

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• Perform user and access-related support activities in coordination with Active Directory, Group Policy and relevant identity-management processes.

• Manage onsite IT assets, inventory, device allocation, handovers, returns and stock records.

• Provide professional and responsive support to business users, including VIP and executive users when required.

• Coordinate with regional and global infrastructure teams, resolver groups, service providers and vendors for escalations and technical issue resolution.

• Support new user onboarding, device replacements, workplace moves and other end-user lifecycle activities.

• Maintain accurate technical documentation, support records, asset information and operational updates.

• Follow applicable IT security, compliance and operational procedures while performing support activities.

• Identify recurring technical issues and contribute to root-cause analysis and service improvement initiatives.

• Fluent German, along with good English communication

• 5+ years of hands-on End User Computing / Desktop Support experience

• Ability to work onsite at the Garching location 5 days per week

• Strong troubleshooting, customer-facing and onsite IT support experience

Technical Skills:

• Windows 10/11, macOS, iOS, Android device administration, deployment, migration and troubleshooting

• Microsoft Intune and endpoint configuration/management

• SCCM / MECM, Jamf

• MDM and Windows Autopilot

• Active Directory, Group Policy (GPO) and user/access management

• Microsoft 365, Outlook and Teams support

• Software/application deployment and troubleshooting

• Patch management

• Hardware and peripheral support - laptops, desktops, docks, monitors and printers

• Printer configuration and troubleshooting

• Experience supporting meeting room systems, including Cisco control panels, video conferencing equipment, and Yealink devices.

• Basic network troubleshooting - LAN, Wi-Fi and VPN

• Remote desktop and end-user support

• IT Asset Management and inventory handling

• ServiceNow / ITSM - Incident and Service Request Management

• ITIL-based support processes

• VIP/Executive user support

• Experience working in a global enterprise IT infrastructure environment

Applications from people with disabilities are explicitly welcome.

Mandatory Skills: Technical Support .

Experience: 5-8 Years .

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com., Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.