IT Support Technician

The Desktop Support Technician is responsible for providing onsite and remote technical support for end-user computing devices, applications, and IT infrastructure. The role involves troubleshooting hardware and software issues, managing incidents and service requests through a ticketing system, and ensuring timely resolution of user problems in accordance with defined SLAs., * Provide Level 1 desktop support for end users, including incident resolution and service request fulfillment.

• Diagnose and resolve hardware, software, operating system, application, and peripheral device issues.
• Record, update, and manage incidents and requests through the ITSM/ticketing system.
• Install, configure, upgrade, and support Windows operating systems and enterprise applications.
• Provide support for Microsoft Office 365, collaboration tools, and authorized business applications.
• Perform desktop, laptop, printer, and peripheral hardware installation, maintenance, and troubleshooting.
• Manage and troubleshoot user accounts, permissions, and group policies within Active Directory.
• Deploy software, operating system images, and security patches using Microsoft SCCM.
• Monitor endpoint compliance and assist with endpoint management activities.
• Provide basic support for Apple macOS devices and users.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, VPN, and remote access problems.
• Coordinate with third-party vendors and internal support teams to resolve complex technical issues.
• Perform preventive maintenance and asset management activities for end-user devices.
• Support conference room technology, audio/video equipment, and smart devices as required.
• Ensure adherence to IT security policies, standards, and operational procedures.
• Maintain accurate documentation of incidents, resolutions, and knowledge articles.
• Participate in IT projects, system upgrades, office moves, and technology refresh initiatives.
• Provide timely communication and status updates to users, management, and stakeholders.

Do you have experience in macOS?, The ideal candidate should have 3-4 years of experience in desktop support, strong troubleshooting skills, and hands-on experience with Microsoft SCCM for endpoint management. Exposure to Microsoft Intune is preferred., * SCCM: 2 years (Required)

Job Types: Full-time, Contract Contract length: 12 months

Pay: €3.500,00 per month