IT Specialist Senior

The IT Specialist will interact with customers to gain a comprehensive understanding of their business environment, technical context, and organizational strategic direction. This role is responsible for collecting, identifying, defining, and organizing detailed user and information technology requirements while collaborating with team members to ensure solutions meet customer needs and expectations., Interact with customers and high-ranking officials to understand business and technical requirements. Collect, identify, define, and organize detailed user and IT requirements. Collaborate with team members to analyze requirements and develop effective solutions. Ensure plans and solutions meet customer expectations. Provide desktop support, help desk support, and hardware troubleshooting. Manage and resolve technical issues through a ticketing system. Deliver technical guidance and support to end users. Support IT peripherals and related technologies.

Active Secret Clearance CompTIA Security+ Certification 6+ years of desktop support and IT experience Experience with desktop support and help desk operations Experience using ticketing systems Hardware troubleshooting and support experience Knowledge of Active Directory Strong written and verbal communication skills Ability to work independently and interact with high-ranking officials, Experience supporting IT services for large-scale intranets. Ability to work autonomously in a customer-facing environment. Strong interpersonal skills and professionalism when working with senior stakeholders.

Leidos supports the Department of the Navy and Marine Corps by providing IT services through the NMCI (Navy Marine Corps Intranet), one of the largest intranet environments in the world, supporting more than 600,000 users globally.

The team is highly collaborative and offers a stable work environment with many long-tenured team members. While team members primarily support customers through base operations, there are opportunities to take on elevated responsibilities and provide dedicated support to individual customers. Experienced and autonomous team members may have opportunities to serve as the primary IT support resource for specific customer locations.