Mainframe Operator [Pontiac, MI] - MO 26

We are seeking an experienced Mainframe Operator to support IT operations and serve as a Level 1 Incident Manager for critical incidents and events across various technology environments. The role requires strong communication skills, technical monitoring experience, and the ability to quickly create, escalate, triage, and track technology-related incidents. The Mainframe Operator will monitor infrastructure, connectivity, assets, services, and mainframe systems while supporting day-to-day IT operations., * Function as a Level 1 Incident Manager for critical technology incidents and events.

• Quickly create, escalate, triage, and track customer technology-related incidents.
• Collaborate effectively with IT staff, customers, vendors, and other stakeholders.
• Utilize graphical monitoring systems to track the availability and status of infrastructure connectivity, assets, and services.
• Monitor mainframe control consoles and periodically review system performance.
• Assist with the review and validation of mainframe Job Control Language (JCL) as required.
• Monitor system alerts and identify potential operational issues.
• Perform deliveries and other operational tasks as assigned.
• Maintain accurate incident and operational records.
• Follow established IT operations, incident management, and escalation procedures.
• Ensure timely communication and escalation of critical incidents.

• Minimum 5 years of experience with Microsoft Teams.
• In-depth knowledge of Microsoft Teams.

• Experience with enterprise monitoring and infrastructure management tools such as:

• WhatsUp Gold
• Pingdom
• PRTG
• IBM Mainframe
• Experience monitoring mainframe systems and control consoles.
• Familiarity with incident management and technical troubleshooting.
• Strong understanding of IT infrastructure monitoring and system availability.

Additional Requirements

• Excellent verbal and written communication skills.
• Strong ability to work under pressure and respond quickly to critical incidents.
• Ability to collaborate effectively with technical teams, customers, and vendors.
• Must be able to work onsite in Pontiac, MI.
• No work-from-home option is available.
• Must be flexible to work holidays, day shifts, afternoon shifts, and/or midnight shifts based on operational requirements.
• Must be able to lift up to 50 pounds.