Mainframe Operator

TechAGI Solutions is seeking a Mainframe Operator to support IBM Mainframe operations, monitor IT infrastructure, and coordinate Level 1 incident management. This position requires 100% onsite availability in Oakland County, MI, and flexibility to work the required shifts., * Function as a Level 1 Incident Manager for critical IT incidents and events.

• Create, escalate, triage, and track technology-related incidents.
• Monitor infrastructure connectivity, assets, and services using graphical monitoring tools.
• Monitor IBM Mainframe control consoles and system performance.
• Assist with reviewing and validating JCL.
• Collaborate with IT staff, customers, and vendors.
• Perform assigned deliveries and operational tasks.

Key Skills: IBM Mainframe, Mainframe Operations, JCL, Mainframe Console Monitoring, Incident Management, Infrastructure Monitoring, WhatsUp Gold, Pingdom, PRTG, Microsoft Teams, Production Support, * Hands-on experience with IBM Mainframe operations and console monitoring.

• Familiarity with reviewing and validating JCL.
• Experience with WhatsUp Gold, Pingdom, and PRTG.
• At least five years of Microsoft Teams experience.
• Strong communication and incident management skills.
• Availability to work 100% onsite and accommodate day, afternoon, midnight, and holiday shifts as required.
• Ability to lift up to 50 lbs.