Mainframe Operator

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technologies. Quickly create, escalate, triage, and track customer technology-related incidents. Excellent communication skills are necessary to collaborate with IT staff, customers, and vendors., * Monitor graphical systems tracking the availability and status of infrastructure connectivity, assets, and services.

• Monitor mainframe control consoles and periodically check system performance.
• Assist with the review and validation of Mainframe Job Control Language (JCL).
• Create, escalate, triage, and track technology-related incidents.
• Perform deliveries and other assigned operational tasks.
• Collaborate with IT staff, customers, and vendors during critical incidents.
• Maintain awareness of system availability and infrastructure status.
• Must be able to lift up to 50 pounds.
• Work schedules may include holidays, days, afternoons, and/or midnight shifts.

Intermediate Technical Environment / Required Experience

• Minimum 5 years of experience with Microsoft Teams

• In-depth knowledge of:

• Microsoft Teams
• What’s Up Gold
• Pingdom
• PRTG
• IBM Mainframe
• Experience with mainframe monitoring and operational support
• Experience with incident management and escalation processes