IT Field Engineer

We are seeking an IT Field Engineer to provide hands-on PC deployments, hardware refreshes, onsite troubleshooting, and network equipment installations. When not in the field, you’ll support the Service Desk by resolving Tier 1 and Tier 2 tickets across multiple client environments.

Role Responsibilities

• Deploy, configure, replace, and troubleshoot desktops, laptops, peripherals, and Windows 10/11 devices.
• Install and configure switches, firewalls, wireless access points, and network equipment.
• Troubleshoot hardware, software, networking, firewall, and connectivity issues.
• Support VLANs, DNS, DHCP, subnetting, Microsoft 365, Intune, and Autopilot.
• Resolve Tier 1 and Tier 2 remote support tickets when not in the field.
• Conduct onsite IT assessments and maintain network and site documentation.
• Coordinate with ISPs, cabling vendors, and hardware providers during installations.
• Maintain accurate ticket, asset, topology, and client documentation.

• 2-4 years of hands-on IT support, field deployment, and PC/laptop provisioning experience.
• Experience deploying and troubleshooting Windows 10/11 environments.
• Working knowledge of networking, including switches, firewalls, wireless, VLANs, DNS, and DHCP.
• Experience with PSA, RMM, documentation, and remote-support tools.
• Strong customer service, communication, and time-management skills.
• Valid driver’s license.
• Ability to lift and move IT equipment up to 50 lbs and work in network closets.

Preferred Qualifications

• MSP experience.
• Experience with Cisco Meraki, Ubiquiti, Autotask, Datto RMM, and IT Glue or similar platforms.
• Experience with Intune, Autopilot, and Microsoft 365.
• CompTIA A+, Network+, Cisco Meraki, or Microsoft 365 certifications.
• macOS support experience.
• Experience working with AI tools or technologies., Artificial Intelligence (AI), Cellular Telephone, Cisco Network Systems, CompTIA A+, CompTIA Network+, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Desktop PC, Documentation, Driver’s License, Firewall Administration, Firewalls, Hardware Installation, Identify Issues, Information Technology & Information Systems, Internet Service Providers, Laptop PC, Lift/Move 50 Pounds, Logistics, Mac Operating System, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Switching, Network System Hardware, Peripheral Hardware, Reimbursement, Sales/Support Engineering (SE), Software Administration, Subnetting, Technical Support, Time Management, Topology, VLAN (Virtual Local Area Network), Vision Plan, Wireless Communications

Health, dental, and vision insurance; 401(k) with company match; unlimited PTO and paid holidays; certification reimbursement; company vehicle for field work; company-provided laptop and mobile phone; and career advancement opportunities., * Health, dental, and vision insurance

• 401(k) with company match
• Unlimited PTO plus paid holidays
• Certification reimbursement
• Company vehicle for field work
• Company-provided laptop and mobile phone
• Overtime eligibility
• Career growth opportunities toward Senior Field Engineer or Network Engineer