IT Technician | Secondary School in Newham | ASAP

As the School IT Technician, you will be the operational engine behind the school’s digital learning environment. You will provide front-line and second-line technical support, ensuring that hardware, software, networks, and classroom tech operate seamlessly so that students and teachers can focus entirely on educational excellence.

• Start Date: Immediate or upcoming term
• Environment: A bustling, diverse community secondary school known for its strong academic culture and modern technical infrastructure
• Culture: A collaborative, supportive workplace backed by an exceptional leadership and technical team, * Provide efficient first- and second-line technical support to staff and students across all hardware, software, and network systems.
• Maintain, troubleshoot, and repair computers, interactive whiteboards, printers, tablets, and AV equipment.
• Assist with user account management, password resets, and network security protocols under the guidance of senior IT leads.
• Set up, configure, and deploy new IT equipment and software packages across classrooms and administrative offices.
• Implement fresh, organized systems for tracking technical support requests and managing IT inventory.

• Proven experience in an IT support, helpdesk, or technical maintenance role (ideally within an education or corporate setting).
• Strong technical literacy, including a solid understanding of Windows operating systems, Active Directory, Office 365 / Google Workspace, and basic networking principles.
• Exceptional problem-solving skills, with a methodical approach to troubleshooting and a calm demeanor under pressure.
• Outstanding communication and interpersonal skills, with a patient and customer-focused attitude when assisting non-technical staff and students.
• A proactive, enthusiastic mindset and a strong commitment to progressing within educational IT infrastructure.

• Pay Scale: Competitive salary aligned with the London support staff pay scale, dependent on experience and qualifications.
• Comprehensive opportunities for continuous professional development and technical training within a progressive school community.