Helpdesk/Tech Support responsibilities

This position involves a combination of Level 1 and Level 2 Helpdesk/Tech Support responsibilities. You will be handling top tickets related to password resets, permissions, printers/network devices, and hardware/software services, with a strong emphasis on customer support skills. Your daily tasks will consist of 90% ticket handling and 10% project work. The organization is committed to promoting from within, providing opportunities for growth and advancement within the IT team., * Provide onsite support to help end-users resolve issues in person.

• Address and resolve escalated issues from Tier 2 support, often involving more complex technical problems.
• Communicate effectively with non-technical users, demonstrating patience and active listening skills.
• Participate in training sessions and stay updated on new technologies and procedures.
• Travel to Wisconsin for the first week of training, expenses covered by the company., Group Policy Self-Starter Communication Command Prompt Windows Client Microsoft Excel Data Management Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Command-Line Interface Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

• Proficiency in desktop support and troubleshooting.
• Experience with hardware and customer service.
• Help desk support skills, including Office 365.
• Ability to communicate with leadership confidently.

Additional Skills and Qualifications

• Willingness to learn and improve throughout the role.
• Strong customer support skills.
• “Jack of all trades” mentality for onsite support.
• Experience with ServiceNow, Active Directory, and PC support.
• Networking and technical support skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations Leadership ServiceNow Desktop Support Active Directory Customer Support Active Listening Support Services Technical Support Help Desk Support Business Valuation Full Stack Development Business Transformation +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.