Desktop Support Technician

Desktop Support, PC Hardware Configuration, Hardware Troubleshooting, Software Troubleshooting, Network Awareness, Data Migration, Peripheral Installation, Ticket Management, Vendor Coordination, End-User Support, CompTIA A+.

• Install, configure, maintain, and repair PC hardware and peripherals according to established procedures.
• Troubleshoot desktop hardware, software, and connectivity issues.
• Coordinate with end users to identify data migration requirements and perform data transfers when needed.
• Monitor trouble tickets and coordinate with vendors for equipment repairs.
• Set up PCs, peripherals, and related equipment for special requests.
• Provide technical guidance to desktop support teams on hardware-related issues.
• Assist end users with desktop support requests and technical problems.
• Follow facility security policies, company safety standards, and software licensing procedures.
• Maintain accurate records of equipment installations, repairs, and support activities.
• Collaborate with IT team members to ensure timely resolution of technical issues.

• Minimum 3 years of IT experience, preferably in a desktop support or PC-related role.
• Hands-on experience with desktop support and hardware troubleshooting.
• Knowledge of PC hardware configuration, installation, and repair.
• Basic understanding of networking and connectivity issues.
• Experience with data migration and end-user technical support.
• CompTIA A+ certification or equivalent practical experience preferred.
• Strong problem-solving, communication, and customer service skills.