ServiceNow Developer

Join a forward-thinking team as a Senior ServiceNow Developer, specializing in IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM). In this fully remote, long-term contract role, you’ll architect and deliver cutting-edge ServiceNow solutions, streamline IT processes, and drive compliance for enterprise clients. Collaborate cross-functionally with procurement, security, and IT operations to automate asset lifecycles, optimize costs, and ensure data accuracy., Design, configure, and develop solutions on the ServiceNow platform, focusing on ITAM, HAM, and SAM modules across environments (Dev, Test, Prod)

• Implement and enhance data models, discovery processes, normalization, entitlement management, reconciliation, and lifecycle workflows
• Build and maintain integrations with CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance tools using MID Server, APIs, and web services
• Configure HAM Pro (stockrooms, asset states, deployment, maintenance, repair, reclamation, disposal) and SAM Pro (software models, normalization, publisher packs, entitlements, contracts, reclamation, compliance)
• Develop and optimize client/server scripts, UI policies, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs
• Implement discovery, normalization, and publisher packs; tune identification and reconciliation rules for IT asset data
• Configure CMDB relationships, class models, and data quality controls (health, completeness, correctness)
• Build dynamic dashboards and reports for inventory, license consumption, compliance, cost, and KPIs
• Gather requirements, write user stories, and deliver releases in Agile/Scrum environments
• Create and execute test plans for unit, integration, and UAT testing; support change management and release readiness
• Produce technical documentation, solution designs, data maps, runbooks, and administrative support materials
• Provide tier-3 support for ITAM/HAM/SAM issues, performance tuning, and remediation
• Drive automation and continuous improvement for joiner/mover/leaver, refresh, lease return, and software reclamation processes

8+ years’ hands-on experience developing on ServiceNow, with strong focus on ITSM, SPM, and ITAM

• Advanced ServiceNow scripting (JavaScript, Glide API), data model, and Flow Designer skills
• Proven expertise in SAM Pro (entitlements, license metrics, compliance, reconciliation, optimization)
• Proven expertise in HAM Pro (stockrooms, workflows, lifecycle states, asset audits)
• Deep knowledge of CMDB/CSDM, Discovery, IRE, and data normalization
• Integration experience with SCCM, Intune, Jamf, and other endpoint or inventory tools
• Strong troubleshooting, performance tuning, and root-cause analysis skills
• Excellent communication and cross-functional collaboration abilities

Preferred Skills

• Enterprise-scale experience with ServiceNow Discovery, Cloud Discovery, and SAM/HAM Pro optimization
• Scripting for complex reconciliation, custom license models, and API-based entitlement loads
• Knowledge of hardware lifecycle management (RMA, repair depots, lost/stolen, E-waste, secure disposal)
• SaaS management experience (Okta, Azure AD, SSO, SCIM, telemetry-driven reclamation)
• Data governance, data quality KPIs, and CMDB/CSDM alignment initiatives, Senior level ServiceNow Developer with strong ITSM SPM and ITAM development background

100% remote work-flexible work-life balance

• Opportunity for long-term, stable contract engagement
• Fast-moving hiring process-quick feedback and onboarding
• Exposure to enterprise-scale ServiceNow environments and the latest ITAM technologies
• Collaborate with industry leaders and develop in-demand expertise