Part-Time On-Site IT Technician

We are seeking a proactive and detail-oriented Part-Time On-Site IT Technician to join our dynamic team. In this role, you will provide essential technical support and troubleshooting assistance to ensure the smooth operation of our IT infrastructure. You will be responsible for maintaining hardware and software systems, supporting end-users, and managing network connectivity issues on-site. This position offers an exciting opportunity to apply your technical expertise in a fast-paced environment while delivering exceptional customer service. The ideal candidate is energetic, communicative, and passionate about resolving technical challenges efficiently., * Provide on-site technical support for hardware, software, and network issues to staff and visitors.

• Troubleshoot computer hardware components including desktops, laptops, peripherals, and mobile devices.
• Assist with software troubleshooting, including operating systems such as Windows, macOS, and Linux.
• Manage help desk tickets efficiently using help desk systems to document issues and resolutions.
• Support network troubleshooting efforts involving TCP/IP protocols, DNS configurations, VPN connections, and network devices like Meraki equipment.
• Maintain Active Directory accounts, manage user permissions, and assist with Active Directory management tasks.
• Perform equipment setup, maintenance, upgrades, and repairs to ensure optimal performance of IT infrastructure.

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts.
• Familiarity with Windows support, macOS, Linux operating systems, and Microsoft Office applications.
• Knowledge of hardware troubleshooting including computer hardware components and peripherals.
• Experience with help desk systems and customer support ticket management processes.
• Strong analysis skills to diagnose issues related to network troubleshooting (TCP/IP, DNS) and software problems.
• Ability to communicate technical information clearly to non-technical users while providing excellent customer service.
• Familiarity with Active Directory management and IT infrastructure components such as VPNs and TCP protocols is highly desirable.

Join us in delivering exceptional IT support that keeps our operations running smoothly! This part-time on-site position is perfect for motivated individuals eager to develop their skills in a collaborative environment while making a tangible impact through technical excellence.