Early Careers Content Designer

We’re looking for an early-career Content Designer to join a multidisciplinary team. You’ll work in a delivery team for a key government client and also support our internal content design activity. It’s a chance to build your craft on real public services, with experienced designers around you., Client delivery

• Work with the Business Analyst, Product Manager and User Researcher to understand the problems and pain points users face.
• Understand what the service is trying to achieve, and make sure the content supports it.
• Create content that fits the service design and meets user needs, using GOV.UK content design best practice and the GOV.UK style guide.
• Write and structure content across the user journey, such as service pages, guidance, questions, error messages and notifications.
• Improve content based on user research, usability testing, feedback and analytics.
• Work with the Interaction Designer and developers so content and design work together and the content is built into the service as intended.
• Get content reviewed and approved by subject matter experts and stakeholders, and explain your content decisions.
• Write in plain English and make sure content meets accessibility standards (WCAG 2.2 AA).
• Keep content consistent by maintaining a style and terminology guide for the service.
• Share what you learn and help raise content standards across the team.
• Document content decisions, and hand over content and guidelines at the end of the engagement.

Internal activity

• Contribute to, write and review bids.
• Support our Intranet and content management.
• Help colleagues build their skills in GDS content design best practice, and in user-centred design more widely.
• Contribute to Community of Practice (CoP) activities.
• Write thought leadership articles.

Essential:

• 1 to 2 years of industry experience.
• Experience as a Content Designer in UK public sector or government digital delivery.
• Knowledge of GOV.UK content design principles, the GOV.UK style guide and the Design System.
• Proven ability to write clear, plain English for non-specialist audiences, including complex policy or technical subjects.
• Experience working with user researchers, and using research and data to shape and improve content.
• Experience designing content for transactional services, such as forms, guidance and notifications.
• Understanding of accessibility and inclusive content.
• Experience working in agile, multidisciplinary teams and with stakeholders at different levels.
• Knowledge of the GDS Service Standard and the role of content across Discovery, Alpha and Beta.

Desirable:

• Experience writing content for local government, housing, planning or other regulatory services.
• Experience using analytics and content testing tools to measure and improve content.
• Experience handing content and guidelines over to a permanent in-house team.
• A portfolio that shows the evidence behind your content decisions.
• Experience writing or contributing to bids.

At Scrumconnect, we are more than just a consultancy. We are a collaborative team focused on delivering impactful digital transformation services across government and enterprise organisations.

As part of our team, you will benefit from:

• Exposure to major public sector digital transformation programmes.
• Mentoring and support from experienced designers, and a Community of Practice to learn from.
• A collaborative and inclusive working culture.
• Opportunities for learning, development and career progression.