Help Desk/Desktop Support Analyst

• Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization.

• Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service.

• Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution.

• Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance.

• Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive.

• Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams.

• Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations. Requirements * Experience providing help desk, desktop support, or technical support in a support-focused environment.

• Working knowledge of Active Directory for basic user and account support tasks.

• Hands-on experience supporting Microsoft Windows, including Windows 10 troubleshooting.

• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

• Familiarity with service desk ticketing processes and accurate documentation practices.

• Strong communication skills with the ability to assist users in a clear, effective manner.

• Ability to manage multiple support requests while maintaining attention to detail and follow-through. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.