IT Support Technician

Empathy Operations Leadership Web Browsers Phone Support Microsoft 365 Issue Tracking Detail Oriented Time Management Problem Solving Network Routing Windows Desktop Customer Service Microsoft Office Active Directory, The healthcare client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

Basic understanding of Windows and Mac operating systems

Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)

Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)

Ability to use Remote Desktop tools (we use BeyondTrust a.k.a. Bomgar)

Clear and concise verbal communication

Professional and empathetic tone

Ability to explain technical issues to non-technical users

Good writing skills for emails, tickets, and documentation

Ability to diagnose and resolve common technical issues

Patient and approachable demeanor

Ability to escalate issues to higher tiers when necessary

Good time management skills to handle multiple requests

Experience with ticketing systems (we use Remedyforce but most systems are familiar)

Willingness to take on additional responsibilities as needed

Skills

support, troubleshooting, windows, desktop, help desk, deployment, help desk support, service desk, technical support, phone support, ticketing system, Active directory, Customer service, Hardware, Imaging, Office 365, The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Technical Issues Operating Systems Technical Support Help Desk Support Business Valuation Full Stack Development Business Transformation Remote Desktop Services Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) RemedyForce (Ticket Management Software) $52,000 - $56,160 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.