IT Support Specialist

TEKsystems is hiring several Technical Support Specialists to join a local client for an exciting seasonal IT support opportunity! If you enjoy technology, troubleshooting, and helping people solve problems, this could be a great opportunity to strengthen your technical skills while gaining valuable hands-on support experience. As a Technical Support Specialist, youll work directly with customers to troubleshoot software issues, assist with installations and data imports, and provide an excellent support experience across phone, email, chat, and ticketing channels., * Provide technical support to customers via phone, email, live chat, and support tickets.

• Assist with software installations, account setup, login issues, and product navigation.
• Troubleshoot and resolve technical and software-related issues remotely.
• Guide customers through importing company data and resolving data import errors.
• Research system errors and escalate more complex issues when necessary.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately.
• Manage and update support tickets in Salesforce, ensuring issues are followed through to resolution.
• Deliver patient, professional, and customer-focused support throughout every interaction.

Communication Detail Oriented Problem Solving, * Strong customer service and communication skills.

• Education, coursework, or certifications in Information Technology.
• Comfortable troubleshooting technical issues with end users over the phone.
• Previous help desk, service desk, or technical support experience is a plus.
• Strong problem-solving, attention to detail, and documentation skills.
• Salesforce experience is helpful but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Customer Service Technical Issues Technical Support Help Desk Support Business Valuation Data Import/Export Software Installation Full Stack Development Business Transformation Troubleshooting (Problem Solving) $39,520 - $41,600 / yr Posted today

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.