Technical Support Specialist

TEKsystems is looking to add several Technical Support Specialists for a season IT support position.

This position will focus on providing remote technical support to customers using client software, with an emphasis on troubleshooting, software installation, data imports, and overall customer service., * Provide technical support to customers over the phone, email, live chat, and support tickets.

• Assist customers with software installations, account creation, login issues, and product navigation.
• Troubleshoot technical and software-related issues remotely.
• Help customers import company data and resolve data import errors.
• Research system errors and escalate more complex issues when needed.
• Document customer interactions, troubleshooting steps, and resolutions.
• Manage and update support tickets within Salesforce to ensure issues are followed through to resolution.
• Provide clear, patient, and professional customer service throughout each interaction.

• Strong customer service skills and experience
• Education or certifications in Information Technology
• Comfortable troubleshooting technical issues with end users over the phone.
• Previous technical support or service desk experience is a plus.
• Strong problem-solving and documentation skills.
• Salesforce experience is helpful but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Leadership Salesforce Problem Solving Customer Service Technical Issues Business Valuation Data Import/Export Software Installation Full Stack Development Business Transformation Remote Technical Support Troubleshooting (Problem Solving) $39,520 - $41,600 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.