Mainframe Operator Level 1 Incident Manager
EITAcies, Inc.
Brigham City, UT, United States
3 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
5 years minimum
Working hours
Shift work
Job source
Tech stack
Monitoring of Systems
Job Control Language (JCL)
IBM Mainframe
Mainframes
Paessler Router Traffic Grapher
Job description
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
- Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.
Requirements
Must have an in-depth knowledge and at least 5 years of experience with:
- Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe
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