Hardware Specialist

The Hardware Specialist plays a vital role in supporting retail IT hardware operations by managing service requests, tracking assets, and ensuring accurate and timely equipment handling. This position contributes to the full hardware lifecycle through shipping, receiving, returns processing, and warehouse organization. The successful candidate will help maintain warehouse efficiency, safety, and reliable support for various store locations and external vendors., * Support store and vendor hardware requests following assigned IT service management tickets

• Accurately track IT hardware assets within the asset management database
• Monitor shipping and return queues to ensure timely responses and systematic updates
• Receive inbound deliveries from common carriers and less-than-truckload transport vehicles
• Perform break-fix tasks, including building personal computers, troubleshooting, and resolving hardware issues
• Properly sort returned hardware to quality assurance, refurbishment, or disposal locations
• Engage in general warehouse duties such as packaging equipment, loading, and unloading
• Maintain an organized and safe warehouse environment to achieve operational goals
• Collaborate with team members and communicate effectively across various internal departments

Experience: One or more years of experience demonstrating initiative, collaboration, and adaptability in a hardware support or warehouse environment. Reliable transportation and a strong commitment to consistent attendance are required.

Technical Skills: Proven experience or strong interest in building computers, troubleshooting gaming setups, or configuring computer hardware. Familiarity with basic computer operations and experience utilizing ticketing systems is required.

Physical Requirements: Ability to lift and move equipment weighing up to 50 pounds. Ability to stand, bend, and walk for extended periods in a warehouse environment.

Preferred Qualifications

• Direct experience utilizing ServiceNow for ticket tracking and asset management
• Previous experience in a retail IT support or logistics role

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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