Senior It Support Technician

Placr Recruitment is looking for a Senior IT Technician to join a growing managed IT services provider. This is a hands-on role where you’ll take ownership of technical challenges, strengthen customer environments and contribute to projects across cloud, endpoint management and cyber security.

What you’ll be doing

• Administering Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Managing user access, permissions, MFA and conditional access.
• Resolving complex issues across Windows, devices, networks and cloud services.
• Supporting endpoint protection, investigating security alerts and maintaining patching, backups and device compliance.
• Using Kaseya IT management and security tools to support customer environments.
• Contributing to customer onboarding, tenant reviews, migrations and technical improvement projects.
• Keeping customers informed and maintaining clear technical documentation.

If you know Microsoft 365 inside out, enjoy solving the problems others escalate and can explain the solution without losing your customer in technical jargon, we’d like to hear from you., * At least three years’ Microsoft administration experience, with strong Microsoft 365 tenant management skills.

• A solid background in senior IT support, systems administration or managed services.
• Hands-on experience with cyber security, endpoint protection, security monitoring, patching and backups.
• Experience using Kaseya IT management and security tools.
• Confident troubleshooting across Windows, networking and cloud environments.
• Clear customer communication and the ability to manage competing priorities.
• The initiative to take ownership and see issues through to resolution.

Experience with Intune, Defender, Purview, Microsoft 365 Lighthouse or Copilot would give you an advantage. MSP experience, migrations and relevant certifications would also be welcome.

You don’t need every platform on your CV-but you do need strong Microsoft administration skills and the appetite to keep developing.

• £45,000-£55,000, depending on experience.
• Private medical insurance and company pension.
• Free on-site parking.
• Training and professional development opportunities.
• Exposure to emerging Microsoft technologies, cyber security and AI-related services.
• A varied mix of technical support, customer onboarding and project work.
• A supportive team where you can contribute your expertise and ideas.

Based in North East Hampshire, Monday to Friday. This is primarily an office-based position, with occasional home-working flexibility. You must be able to commute reliably or relocate before starting.