Senior IT Support Technician

• Administer Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage user access, permissions, MFA, and conditional access.
• Resolve complex issues across Windows, devices, networks, and cloud services.
• Support endpoint protection, investigate security alerts, and maintain patching, backups, and device compliance.
• Use Kaseya IT management and security tools to support customer environments.
• Contribute to customer onboarding, tenant reviews, migrations, and technical improvement projects.
• Keep customers informed and maintain clear technical documentation.

Technologies:

• Cloud
• Copilot
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365
• AI

• At least three years of Microsoft administration experience, including strong Microsoft 365 tenant management skills.
• A solid background in senior IT support, systems administration, or managed services.
• Hands-on experience with cyber security, endpoint protection, security monitoring, patching, and backups.
• Experience using Kaseya IT management and security tools.
• Confident troubleshooting across Windows, networking, and cloud environments.
• Clear customer communication skills and the ability to manage competing priorities.
• Initiative to take ownership of issues and see them through to resolution.
• Ability to commute reliably to North East Hampshire or relocate before starting.
• Experience with Intune, Defender, Purview, Microsoft 365 Lighthouse, or Copilot; MSP experience, migration experience, and relevant certifications are welcome.

We are recruiting a Senior IT Technician on behalf of a confidential client, a growing managed IT services provider. This hands-on role offers technical ownership and exposure to cloud services, endpoint management, cyber security, and emerging Microsoft technologies. The salary is £45,000-£55,000, depending on experience, with private medical insurance, a company pension, free on-site parking, and training and professional development opportunities. Youll join a supportive team and work across technical support, customer onboarding, and project work. The position is based in North East Hampshire, Monday to Friday, and is primarily office-based with occasional flexibility to work from home.