It Support Technician

Placr Recruitment is looking for an IT Support Technician to join a growing managed IT services provider. You’ll tackle varied technical challenges, support business customers and develop your skills alongside an experienced team.

You don’t need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem.

What you’ll be doing

• Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
• Troubleshooting Windows, hardware, software and connectivity issues.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Helping with user accounts, permissions, passwords and multi-factor authentication.
• Keeping tickets updated and customers informed.
• Getting involved in customer onboarding, device setup and technical projects.

• Experience in an IT support, helpdesk or service desk role.
• A practical approach to troubleshooting and a genuine interest in technology.
• Clear communication, patience and strong customer service skills.
• The ability to manage competing requests without losing your cool.
• A full UK driving licence for occasional customer visits.

MSP experience would be a real advantage, with salary flexibility up to £38,000 for candidates who bring strong experience supporting multiple business customers. Microsoft 365 administration and basic networking knowledge would also be welcome.

• £30,000-£38,000 DOE/strong MSP experience.
• Private medical insurance and company pension.
• Free on-site parking.
• Training and professional development opportunities.
• Exposure to cloud technology, cyber security, endpoint management and AI-related services.
• A supportive technical team and opportunities to get involved beyond the service desk.

Based in North East Hampshire, Monday to Friday. This is primarily an office-based role, with occasional home-working flexibility and customer site visits.

Ready for a role where your people skills matter as much as your technical know-how? Apply with your CV to Jack at Placr Recruitment.