Helpdesk Administrator

As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations., * Managing incoming service requests via phone, email, and system portals

• Logging, updating, and tracking jobs through to completion
• Coordinating engineers and subcontractors to meet SLAs
• Monitoring job progress and ensuring timely resolution
• Building strong relationships with clients and internal teams
• Producing reports and maintaining accurate records

• Previous experience in a helpdesk, customer service, or FM environment
• Strong organisational and multitasking skills
• Excellent communication and problem-solving abilities
• Confident using CAFM systems or similar (preferred but not essential)
• A team player with a proactive and positive attitude

• Competitive salary of £28,000
• Hybrid working model (office + remote flexibility)
• Modern office based in Toronto Square, Leeds
• Opportunities for career progression within a leading FM environment
• Supportive and collaborative team culture

If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you.