Service Desk Specialist

This team is a 24x7x365 support desk that provides critical end user support for the 25k+ internal users at SAIC as well as overflow support for numerous programs for external customers. The Service Desk Analyst will be responsible for providing excellent customer service and problem resolution via phone, email, and chat. T1 support commonly address issues such as network connectivity, VPN, M365, Outlook/Exchange, Active Directory account creation and password resets, and other issues.

Given the 24x7 operation, shift flexibility will be required for this role. A clearance is not required to start, but will be obtained in the future so candidates must be eligible for a Public Trust level clearance.

Microsoft 365 Problem Solving Customer Service Active Directory Microsoft Outlook Windows PowerShell Business Valuation Full Stack Development Azure Active Directory Network Troubleshooting Business Transformation Distributed File Systems Microsoft Exchange Servers End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving), Help desk, Troubleshooting, Customer service, Active directory, Office 365

Top Skills Details

Help desk,Troubleshooting,Customer service,Active directory,Office 365

Additional Skills & Qualifications

Microsoft Active Directory, Entra ID (Azure Ad), and DFS experience, PowerShell. IT IL v3 or v4 Foundations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.