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1st Level Supporter/in - Großraum Düsseldorf

Aschert & Bohrmann GmbH
Düsseldorf, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Information Technology

Job description

Betreuung und Beratung von Kunden und Mitarbeitern sowohl telefonisch als auch direkt vor Ort Annahme und Koordination von Störungen im 1st Level-Support Erstellung von Tickets Technische Analyse und Behebung von Störungen sowie deren Dokumentation Zuweisungen von Störungen an den 2nd und 3rd Level-Support

Requirements

Abgeschlossene Berufsausbildung im IT-Bereich oder erste Berufserfahrung in einer technischen Service Hotline Erste Berufserfahrung im Bereich Support Gute Kenntnisse im Windows-Umfeld ITIL-Zertifizierung wünschenswert Sehr gute kommunikative Fähigkeiten, hohe Kundenorientierung und dienstleistungsorientierte Arbeitsweise

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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