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1st & 2nd Level Supporter - Düsseldorf

Aschert & Bohrmann GmbH
Düsseldorf, Germany
12 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Linux Issue Tracking Systems Information Technology

Job description

Annahme, Analyse und Bearbeitung von IT-Störungen und Serviceanfragen (1st und 2nd Level) Installation, Konfiguration und Wartung von Hard- und Software Betreuung und Schulung der Anwender in IT-Fragen Unterstützung bei der Implementierung und Verwaltung von IT-Projekten Dokumentation von Lösungen und Pflege der Wissensdatenbank Zusammenarbeit mit externen Dienstleistern und internen Fachabteilungen

Requirements

Abgeschlossene Berufsausbildung im IT-Bereich (z.B. Fachinformatiker (m/w/d)) oder vergleichbare Qualifikation Fundierte Kenntnisse in der Administration von Windows- und/oder Linux-Systemen Erfahrung im Umgang mit Ticket-Systemen und ITIL-Prozessen Gute Deutsch- und Englischkenntnisse in Wort und Schrift Hohe Serviceorientierung und ausgeprägte Kommunikationsfähigkeit Problemlösungsfähigkeiten und analytisches Denkvermögen

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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